Frequent Questions

  • DO YOU HAVE A CATALOG?
    Yes, our paper catalog is sent for free with your first order. The PDF catalog can be requested by email at: info@felicecalchi.com

 

  • HOW CAN I KNOW THE PRICES?
    Click on Add to List for each product you are interested in, then fill out the Form at the bottom of the List. We will send you the price for each cast including shipping and packing costs.
    Prices are also listed in our catalog.

 

  • HOW CAN I ORDER?
    By sending an email to: info@felicecalchi.com  or by filling out our Order Form.

 

  • DO YOU SHIP WORLDWIDE?
    Yes, we ship worldwide (excluding countries with customs restrictions). We ship with FedEx (TNT and UPS in case of specific solutions). Possible Customs Taxes and Charges are to be paid by the buyer.

 

  • DELIVERY IS INCLUDED IN THE PRICE?
    Shipping and Professional Packaging are not included in the item price. The cost of shipping is calculated on the order.

 

  • HOW LONG SHOULD I WAIT BEFORE RECEIVING THE ORDER?
    Most of the items are shipped in times of 1 to 4 weeks as they are made on request when ordering.

 

  • WHAT SHOULD I DO IF ANY ARTICLE COMES DAMAGED?
    We take the utmost care in making the packaging in order that this does not happen. However, in the rare event that this happens, you must keep the original packaging, in its entirety, in which to return the article. An inspector of the shipping company will see the damaged article in its original packaging and will deliver it to us. A reimbursement procedure will be initiated.

 

  • CAN I VISIT YOUR STUDIO?
    The visit to our Studio is possible only by appointment.

 

  • HOW CAN I PAY AN ORDER?
    We accept payments by bank transfer, PayPal or Cash. For orders over € 400 the PayPal rate is charged to the buyer.

 

  • ACCEPT RETURNS?
    The works are made upon request at the time of order so we can not accept returns.

 

  • SELL WHOLESALE
    No, we are the only agents for the distribution of our works and we do not sell to other retailers.

 

  • SELL SECOND CHOICE OR DAMAGED ITEMS?
    We can sell incomplete or unfinished casts according to the availability of the moment. The average discount price is 15-50% excluding taxes and shipping. Please contact us to check availability.

 

  • MAKE DISCOUNTS FOR SCHOOLS AND ACADEMIES?
    Yes, we apply a 10% discount (minimum order € 2,000) on all orders from Art Schools, Academies and Universities.

 

  • WHAT MATERIAL YOUR CASTS ARE MADE?
    Our casts are made of Gesso Alabastrino (Plaster of Paris) ventilated with reinforcing fibers and metal reinforcements. We also offer a wide selection of pigmented resins or added with aggregates.

 

  • CAN YOUR CASTS BE PLACED OUTDOORS?
    Plaster casts must only be placed in an indoor environment. The resin casts can also be placed outdoors.

 

  • WHAT MATERIAL RECOMMENDED FOR THE CASTS TO BE USED IN ART COURSES?
    The plaster for its color, and its chiaroscuro is certainly the best material for use in the exercise of drawing. However, for an intensive use in Art Class we have developed the White Gyps Resin, a synthetic material of the same color of the plaster but much more resistant that perfectly replaces the casts and particularly delicate works.

 

  • CAN I CHOOSE THE PATINA?
    All our casts have a neutral wax finish with a non-glossy surface. However, it is possible to choose an ancient patina or different patina to be specified when ordering.

 

  • HOW MUCH ARE FAITHFUL YOUR CASTS RESPECTED TO THE ORIGINALS?
    All our casts are made from first-generation molds taken directly from the original works preserved in museums. We guarantee maximum fidelity and details. We invest a great deal in maintaining the quality and efficiency of our molds archive, from which we obtain excellent quality casts.

 

  • HOW CAN I CLEAN MY CASTS?
    Casts must be stored away from moisture and dust, however they can be cleaned with a soft cloth. Absolutely do not clean with rubbers, greasers, soap or any other material.